Returns and Refunds

Valerio Brothers Inc. guarantees all of our items are shipped exactly as ordered, in perfect condition and in a reasonable timeframe. If you are not satisfied with our products due to any reason, please contact us and we will do our best to make every individual situation satisfactory.

If for any reason items received are damaged or spoiled, please save all boxes and packaging material while contacting our return department.

In instances of perishable items, you must also keep the item(s) refrigerated while contacting our return department.  Please ship with the returns authorization label provided via email.

Refunds or replacements must be requested within 3 days of received shipment.

All return and refund inquires must be e-mailed to info@valbrothers.com

Availability

All items ordered are subject to in-stock availability. We are not liable for delays due to availability, and we will strive to fulfill orders in a timely fashion. If an item is out of stock, you will be contacted. 

For gift baskets, if an item is not available it will be replaced with an item of equal or greater value.  

If for any reason you cannot find an item you are looking for on our website please e-mail us at info@valbrothers.com. We have access to thousands of products and will try our best to fulfill your request.

Charges and Payment
We accept Paypal, Visa, Mastercard, and Discover. All shipping costs are based on total weight & destination. All prices are exclusive of sales tax. There will be sales tax charge of 6.00% on all taxable items, such as clothing, cookware, baskets and accessories for Michigan residents. 

There is a $50.00 order minimum on food & kitchen/cookware items.

Note: Prices are subject to change without notice.

Shipping Schedule

No shipments will be made on Saturdays, Sundays or legal holidays. All orders will be shipped out within 24-48 hours of receipt. Orders placed after business hours will be processed the following business day. 

We reserve the right to hold orders in order to avoid sitting in a truck or warehouse on carrier's non working days. Items ordered on Thursday and Priority Overnight orders received on Thursday are shipped the following Monday. 

Transit Times

All perishable items are shipped to arrive in 1-2 days. Non perishable items may take up to 5 business days using the standard shipping selection.

 Incorrect Addresses

Valerio Brothers cannot assume responsibility for incorrect addresses and for damages to products on shipments left outside with customer's approval. We apologize but at this time we are not able to ship outside the United States , to P.O. boxes, or to APO/FPO addresses.  

Perishables

When ordering items such as meats and cheeses during the warmer months, we recommend that upon opening you refrigerate the items for 12-16 hours so that the product will regain its consistency.

Shipments in Warmer Months

During the warmer months we will be shipping perishables using insulated shipping coolers. These innovative coolers allow the shipment of perishables around the country year-round. These coolers may also be reused as a high quality cooler.  

Items ordered together may arrive in separate boxes, from multiple locations, and on different days.

Limitation of Liability
Valerio Brothers Inc. is not liable for loss, damage, or delay caused by events beyond our control. These include, but are not limited to, acts of God, weather conditions, or if there is no one available to accept the package. 

If the package that you are shipping is perishable, please make sure that the recipient will be home to receive it.